Frequently Asked Questions

Zoily’s Cakes Policies:

 

*Bakery Allergen Policy

 

Here at Zoily’s Cakes, we prioritize the safety and well-being of our customers. This policy outlines our commitment to managing food allergens in our products and preventing cross-contamination. Some common allergens that we recognize in our bakery that may trigger allergic reactions are:

 

Peanuts, Tree nuts, Milk, Eggs, Wheat, Soy, Gluten and/or Sesame.

 

• Customers are encouraged to inform us about any food allergies before making a purchase through-out our contact form.

• Separate equipment and utensils are designated for allergenic ingredients.

• We will adhere to strict cleaning protocols between the preparation of different products.

• This policy will be reviewed annually and updated as necessary to ensure compliance with food safety regulations.

• Customer Safety is Our Priority!

 

*Deposit & Refund Policies:

 

•  For any orders over $150 a deposit of 50% is required to reserve your spot and are NOT refundable.

• All orders must be paid in full at the moment of placing the order to enable us to fulfill your order.

• Any cancellations done by the customer should be done at least 2 weeks prior to the due date of the order to be able to refund 50% of the purchase. If for any reason in our end a cancellation is made, a full refund will be made to the customer at the moment of cancellation.

 

*Terms & Conditions:

 

• Our Delivery Days are as follow: Thursday – Saturday from 9am-12noon

• Our Pick-Up Days are Tuesday-Saturday from 1pm-4pm

• Delivery Fee may vary upon required area and will apply a charge of a $1 per mile

• Any Disney delivery Resort Area is a $15 Fee

 

*Privacy Policy:

 

1) All information received is completely confidential and it won’t be released to any other identity.

 

*TERMS & POLICIES CHECK BOX MAKE THEM MANDATORY AFTER PLACING THE ONLINE ORDER, BUT BEFORE MAKING THE PAYMENT*

 

*MAKE A TRAVEL AGENT CODE FOR A DISCOUNT PROGRAM*